Question 1

How does the Sparkling Residential service work?

Accepted Answer

You can fill out our Form Online or contact us to discuss your cleaning service needs. Once your request is submitted via a personalised quote, and you wish to book, you will receive a confirmation e-mail with your appointment details. All you need to do is sit back, relax and wait for your Housekeeper to arrive and spark clean your home.

Question 2

Do I have to be home while you clean?

Accepted Answer

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. You'll be prompted to give us these instructions when booking your appointment. Whatever you're most comfortable with is fine. All our Housekeepers are highly trained, background and reference checked. In any case, please don't forget about your appointments. If our Housekeeper is unable to have access to your home by following your entry instructions, or if you aren't home when you said you would be, you'll be charged the cleaning service.

Question 3

What services does Sparkling offer for homes?

Accepted Answer

Sparkling Residential Cleaming Services offers: Standard Home Cleaning Deep Cleaning Oven Cleaning Exterior Windows Cleaning Cleaning Interior Walls Laundry Services Ironing Services

Question 4

What time the Housekeeper will arrive?

Accepted Answer

The Housekeeper will arrive, and spark clean your home the time requested by you or will clean within the time frame allowed by you. As our Housekeepers travel on foot or by public transport, we will update you of any public transport delays.

Question 5

Will the same Housekeeper show up for all my appointments?

Accepted Answer

Yes, we will schedule the same Housekeeper for all your appointments.

Question 6

Can I give specific instructions to the Housekeepers and ask for special requests?

Accepted Answer

Yes, you are welcome to give specific instructions or special requests for the Housekeeper or before when you schedule your appointment.

Question 7

Is Sparkling Services pet safe?

Accepted Answer

Yes! We LOVE pets. All our Housekeepers are trained to work in homes with pets. We kindly ask you to inform us if your home has a pet while making the booking, also if you think your pet may become overly anxious while we are there.

Question 8

How much does it cost to clean my home?

Accepted Answer

Sparkling Services operate on a flat rate basis given the number of bedrooms and additional services. Each quote is personalised based on the size of your home and the additional services you desire. Please fill out the form to receive your quote.

Question 9

What does the one-time Residential Cleaning Service include?

Accepted Answer

We will send one of our Housekeepers to make your home sparkle! All our standard cleanings include dusting and washing of all reachable surfaces, wiping the outside of kitchen/living room/bathroom/bedroom appliances & cabinets, and hovering & moping of all floors. For more details, the Sparkling Services for Residential is presented below per area:   Bathrooms Wash and sanitise sink, shower/bathtub and toilet Dust and wipe all reachable surfaces Wipe mirrors and glass fixtures Hoover & mop the floor Take out rubbish and recyclables Kitchen Wash and sanitise sink Wipe clean outside cabinets and appliances Clean inside and outside of microwave Clean countertops Hoover & mop the floor Take out rubbish and recyclables  Bedrooms and Common Areas Make beds and change linens Dust and wipe all reachable surfaces Hoover & mop the floor Take out rubbish and recyclables  What does this one-time service not include? We charge extra for the following: Deep Cleaning Cleaning inside the fridge Cleaning inside the cabinets Cleaning inside the oven Cleaning exterior  windows Cleaning interior walls Laundry Services Ironing Services The above services are time-consuming and require additional dedicated time from our Housekeepers.  We offer affordable prices for these services and some of them our Housekeepers can accomplish if booked more frequently to clean your home. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.

Question 10

Will the Housekeeper bring all necessary cleaning supplies to clean my home?

Accepted Answer

Most of our customers provide cleaning chemicals and tools. We give the option to bring only the cleaning chemicals at £8 or organic cleaning chemicals at £12. Please click here to see which tools & chemicals are required to give your home great cleaning service. And click here to see which tools are required when you booked for us to bring the cleaning chemicals at £8 or organic cleaning chemicals at £12.

Question 11

I do not have a hoover or a mop. Should I still book the cleaning service?

Accepted Answer

Certainly, although the cleanliness of the floor may not be up to our expectations. We would be glad to assist you on which hoover, and mop would be great for your home and you can consider this as an investment. Unfortunately, our Housekeepers are unable to provide hoover or mops because they travel by public transport and cannot carry any heavy equipment.

Question 12

Do you have green cleaning supplies?

Accepted Answer

Certainly! We offer to bring organic cleaning chemicals for only £ 8 to clean your home. Simply request it while making the booking.

Question 13

Do I need to provide cleaning supplies?

Accepted Answer

For best results, it is imperative that you have the following available for the Housekeeper to spark clean your home: Cleaning chemicals* Mop Hoover Microfiber cloths Bathroom Sponge Kitchen Sponge Toilet Brush Iron & Board (if ironing service was booked) Please click here to see the list of Cleaning Chemicals.

Question 14

Is tip included?

Accepted Answer

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service. Our Housekeepers do appreciate the gesture.

Question 15

Is Sparkling Services insured and bonded?

Accepted Answer

Yes, Sparkling Services is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours of when the appointment is completed by email at contact@sparklingservices.co.uk.